Return and Refund
Hype Clothinga offers a return service on all products in the catalog (excluding underwear products: socks and underwear and mystery box) which can be activated within 14 days from the date of receipt of the goods. The return service can be activated by sending an email to info@hypeclothinga.com requesting the return activation code.
You only need to follow the procedure indicated in the papers received with the order. Hype Clothinga must receive the return at its warehouses within 7 days by requesting the authorization code.
Return costs and charges will be borne by the customer, who will receive, within 10 working days, a confirmation email and the economic refund or the store credit, depending on the preferences expressed in the return form. The store credit will be available at the check out among the payment methods, it does not have an expiration date and can be used entirely or in part for multiple purchases. In the event that the customer chooses the store credit option for his return, it cannot be - once generated - converted into an economic refund.
An essential condition for exercising the right of withdrawal will be the substantial integrity of the product to be returned. However, it is sufficient that the goods are returned in perfect condition, as they are kept and possibly handled with the use of normal diligence - any costs for restoring the product may be charged to the customer.
In particular, the goods must be returned:
- Properly packed in their original packaging, in perfect condition and shipped with double box if sneakers (not damaged or soiled) and equipped with all accessories and documentation;
- Equipped with the transport document (present in the original packaging) and with the return form filled out, in order to allow Hype Clothinga to identify the Purchaser (Order number, name, surname and address)
- Without obvious signs of use, other than those compatible with carrying out a normal test of the article - such as trying a shoe on a clean carpet or floor. That is, they must not bear any trace of prolonged use (over a few minutes) exceeding the time necessary for a test and must not be in such a state as not to allow resale.
- Hype Clothinga warranty seals, where present, must not be removed or tampered with.
Hype Clothinga reserves the right to apply penalties up to 100% of the value on the product for non-compliant items returned, therefore with signs of use - or without warranty tags still attached to the product or for missing extra accessories.
Return Policy for In-Store Purchases
For in-store purchases, an exchange can be made within 14 days of receiving the product. Returned products must be new, without signs of wear and with the Hype Clothing warranty seal still attached. Returns that do not meet these criteria will not be accepted. Hype Clothinga reserves the right to apply penalties of up to 100% of the value of the product for non-compliant items (signs of use, missing accessories, etc.).
How to Make an Exchange
You can choose between two methods:
- In-store exchange, directly at our store.
- Remote exchange, by sending the product to our warehouses. Organization, costs and charges for the return will be borne by the customer who must return the product within 14 days of the delivery date.
Store Credit or In-store Exchange
For in-store purchases, it is not possible to activate the return with a financial refund.
The in-store exchange can only be made once.
For remote exchange, once the product conditions have been received and verified - usually within 10 working days - a personal account will be created on hypeclothinga.com with a credit equal to the amount spent and with which it will be possible to make the new purchase.
The credit has no expiration date and can be used on our entire product catalog, partially or totally, even in combination with other payment methods.